Our Policies

Privacy Statement

We respect your privacy! Any and all the information collected will be kept strictly confidential and will not be sold, rented, disclosed, or loaned! Any information you give us will be held with the utmost care and will only be used for internal purposes. If you have any questions, please feel free to call 802-673-6794 or e-mail us at Sales@VtDesignerWreaths.com

Vermont Designer Wreaths warrants that our products shipped will conform to the order terms accepted by Vermont Designer Wreaths and shall be free from defects in material and workmanship. Purchaser’s sole remedy in the event of warranty claim shall be either the recovery of the purchase price of the defective product or a substitution of a conforming product, at Vermont Designer Wreaths option. Without limiting the generality of the foregoing, Vermont Designer Wreaths shall in no event have any liability for defects in or damage to products in connection with which how Vermont Designer Wreaths products are used, loss of business or profits or any incidental or consequential damages or losses, what so ever. This section sets forth the only warranty applicable to the goods purchased herein: and no other warranty, expressed or implied, including any warranty of merchantability or fitness for any particular purpose shall apply to the goods, all such warranties being hereby disclaimed by purchaser.
Written notice or email of any claim for defective or product shortage must be delivered by purchaser to Vermont Designer Wreaths within 24 hours of receipt of order, claim for undelivered products within 14 days of scheduled ship date. In the absence of such notice, purchaser will be deemed to have waived all such claims.

Shipping

United Parcel Service (UPS)

Standard shipping is via UPS ground. UPS does not guarantee delivery transit times to any address within the 48 continental states. Insurance against loss, damage, or rifling is included at no extra cost up to $100. Time-in-transit notes: On UPS holidays – Nov. 27th, Dec. 25th, and Jan. 1st – there is no time in transit movement for any packages tendered to UPS.

United States Postal Service (USPS)

USPS Priority mail is available for an additional charge. Average transit times 2-3 business days. USPS does not guarantee this transit time. Delivery confirmation will be used which offers limited tracking. USPS does not provide insurance against loss, damage, or rifling. Insurance can be provided at customer option if indicated on order. Current USPS insurance premiums will be in addition to shipping charges.

Damage

Claims for damaged merchandise must be reported to the carrier within 24 hours upon receipt of shipment. Upon Carrier notification, hold on to all merchandise, packing material and containers. Once the damaged products are inspected by the Carrier they will issue a damage inspection report which will be forwarded to Vermont Designer Wreaths. If carrier approves damages a damage claim number will be issued and Vermont Designer Wreaths will issue you a credit for the approved damage amount, usually in the manner the payment was received.

CHANGE OF ADDRESS OR ADDRESS CORRECTIONS

You are responsible for providing an accurate and complete recipient shipping address including:

Recipient Name
Company Name (if applicable)
Street Number and Street Name
Floor, Suite, or Apartment Number (if applicable)
Zip Code

**We encourage you to verify the address with your recipient before you place your order as we are not responsible for wreaths & centerpieces not delivered due to an incorrect or incomplete address provided.

CHARGES: There is a $15.00 address correction fee per package to reroute a shipment after it has left our facility. This includes changing the street number, adding an apartment or suite and correcting a postal code. The $15.00 fee is also charged if your gift recipient has moved, you have provided an improper address or any package is refused or rerouted by the recipient. The $15.00 fee will be charged to your credit card on file and you will be notified via email regarding this address correction charge.

RETURNS

Vermont Designer Wreaths is not responsible for shipments to incorrect addresses or recipient refusal of delivery. If you have received a defective product, Contact Vermont Designer Wreaths immediately. Upon return of the defective product, we will replace that product or refund your purchase price at Vermont Designer Wreaths option. Prior approval for returns must be first obtained from us. Credit will not be issued without return authorization. Shipping charges are non-refundable.

CANCELLATIONS

Retail orders can be canceled prior to shipment if received 5 days before scheduled ship date.